Oracle Gold Partner

Case Studies

1. Project: NCR Corporation – The NCR Corporation is a US-based world’s number one ATM solution product and services provider. It provides world prominent products such as self-service kiosks, point-of-sale terminals, automated teller machines, check processing systems, barcode scanners, and business consumables.
We work as technology partner with NCR Corporation for their various Oracle Implementation, upgrade, Roll-out and maintenance projects.
We have successfully partnered in their ES 2.x Project to roll out Oracle Applications across APAC and EMEA

Business Need & Challenges:

  • Streamlined and global business process in all entities across world.
  • Coordination between IDC, US, 17 APAC countries and 6 EMEA countries who speaks different language.
  • Different Time zones for working in odd hours
  • Understand current high amount of customization and implement the new solution without breaking the current customization.
  • Interfacing the Legacy systems like SMC/FLIP/Servergistics

 

Solution:

  • A phased approach is followed to implement Oracle Applications R12 in 17 APAC countries and then 6 EMEA countries
  • The complete solution footprint deployed to implement Oracle Applications E-Business suits R12 like SCM, Financials and CRM including Inventory, AP, AR, Purchasing, Install Base, Spare Management and GL across APAC & EMEA.
  • Data migrated from legacy system to Oracle Application for all open transactions
    Project Management through sophisticated Planview tool for tracking and Project resources and timelines
  • Issue tracking and monitoring using JIRA
  • New customization to accommodate the peculiar structure of China as country
  • Unique solution for Operating Units across country’s boundary like for Macau implemented in Hong Kong OU and Brunei in Malaysia.

 

Business Benefits:

  • Cost savings thru onsite- offshore methodology
  • Use of optimal business processes.
  • By limiting customizations, system is easy migrate
  • Adherence to global processes by implementing common solution across entities

 

2. Project: IREO – IREO Real Estate is a respected real estate developer offering residential & commercial properties in northern states of India.

We have been engaged for Implementation of Oracle Property Management module in Punjab region

Business Need & Objective:

  • Streamline and automate lease administration and space management
  • Existing property management system was multifarious and time consuming
  • Reporting capabilities were limited
  • Third party custom code without any transition document or support

 

Solution:

  • Rollout of Oracle Property Management Module for entities in other region (Chandigarh and Ludhiana)
  • Automation of Payment, Invoice creation process and Common Area Maintenance (CAM) reconciliation
  • Modification done in the codes to accommodate the Different Real Estate Schemes for payment of EMIs
  • BI Publisher reports for EMI/Possession Letter/Reminders and other more than 50 different formats
  • Integration with Oracle CRM modules

 

Business Benefits:
Customer had following business benefits from this project:

  • Record and track data for each floor and space for a building
  • Reduced operating cost
  • Time saving in follow-up for payments and reminders
  • Automated and fully integrated system for billing and payments
  • Compliance of General Accepted Accounted Principles (GAAP)
  • Data transparency and easy reporting


3. Project:
World’s largest logistics specialists who provides supply chain solutions and collections activities for various pharmaceutical manufacturers. They were facing challenges in collections from their customers in their O2C operations.

Business Need & Objective:

  • Incomplete/inaccurate information by collectors
    • Who’s delinquent?
    • By how much?
  • Inconsistent, ineffective collections practices…manual, not uniform
  • Redundant, time-consuming, manual follow-up
  • Unable to meet Reporting requirements for Internal KPIs
  • No feature to score customers for credit rating & further process improvement

 

Solution

  • Implementation of Oracle Advanced Collections module
  • Create different collection strategies for different customers
  • Closed loop collection process starting from delinquency and resulting into cash collection

 

Business Benefits:
Customer had following business benefits from this project:

  • Improved Cash Flow
  • Streamline existing collections process with complete automation
  • Proactive management of Collection
  • Productivity gain along with improved effectiveness
  • Complete visibility of end to end process in line with internal KPI

 

4. Project: NCR Corporation – The NCR Corporation is a US-based computer hardware, software and electronics company that provides world prominent products such as self-service kiosks, point-of-sale terminals, automated teller machines, check processing systems, barcode scanners, and business consumables.
We work as Oracle partner with NCR Corporation for their various Oracle Implementation, upgrade, Roll-out and maintenance projects.
We manage their Oracle Applications which includes support, enhancements and maintenance of Oracle instances

Business Need & Challenges:

  • The client uses PROD and multiple test instances for Oracle Applications
  • Various modules including Financials (GL, AP, AR), SCM (Inventory, Purchasing, Order Management) and CRM (Field Service, Spare Management)
  • More than 50 operating units across Globe
  • Multiple Interfaces and bolt on systems
  • Coordination between IDC, US, APAC and EMEA countries who speaks different language

 

Solution:

  • Production Support of Oracle Application system across different tracks
  • Tracking and monitoring different Interfaces with Oracle Applications
  • Support these systems through seamless communication between its onsite and off-shore resources
  • Complete flexibility to users to log cases either using phone, email or on tracking tool JIRA.
  • Timely resolution of the issues within SLA timelines
  • Development of new objects following development life cycle

 

Business Benefits:

  • Cost savings thru onsite- offshore methodology
  • Use of optimal business processes.
  • Operation efficiency though centralized and real time processes
  • Execution of Month-end close in lesser time due to simplified closure process in multi-org environment
  • Service Level improvement through reduction in average query time

 

5. Project: Fortune 500 Office Automation & Medical Equipment Manufacturer raised concerns regarding the number of claims asserted by customers have been significantly increased. Extrapolated over a year, this represents and faces many challenges.

Business Need & Objective:

  • Streamlining claims management process
  • Reduction of cost and expense through utilisation of available technology capabilities with the solution that provides research, admin and analysis and settlement functions to resolve and preempt claims.
  • Allows integration that will enable the Business division and Credit team to communicate, understand the needs and collaborating activities in satisfying customer needs.

 

Solution:

  • Evaluated the As Is process in detail to obtain a baseline of current performance.
  • The delivery and development of improved Oracle Trade Management – Claims process to provide higher levels of quality and improved economic return.

 

Business Benefits:
Customer had following business benefits from this project:

  • Reduced time and resources from conducting research on eligibility of the claims
  • Lower financing costs from reduced time required to identify and collect invalid claims
  • Reduced turnaround time for processing claims
  • Reduced number of customer complaints

 

6. Project: IREO Real Estate is a respected real estate developer offering residential & commercial properties in northern states of India.

We have successfully completed their project for Implementation of Oracle E-Business Taxes

Business Need & Objective:

  • Streamlining Taxes as per India Localization
  • Complex Indian Tax structure
  • Challenges in filing statutory tax returns
  • Tax accounting

 

Solution:

  • Evaluated the business need and applicability of Union and State taxes
  • Oracle Applications e-Business Tax Setups as per Indian taxation laws
  • Post Production support for filing the tax returns correctly
  • Reconciliation of input and output taxes
  • Managed tax deducted at source

 

Business Benefits:
Customer had following business benefits from this project:

  • Adherence to Union and State tax laws
  • Timely and correct filing of Tax returns
  • Speedy and simple reconciliation
  • Automated process to print Tax forms (Form 16, Tax Return etc.)